TERMS AND CONDITIONS

For the sale of online courses, webinars and video recordings on the website www.hrejivadeka.cz

Operator: Lina Vizelman

Company ID No. (IČ): 11982853

Registered office: Zvonková 198, 250 72, Předboj

E-mail address for electronic delivery: hrejivadeka@gmail.com

Telephone number: 723155037

I. Introductory Provisions and Explanation of the Purpose of the Terms and Conditions

1. These Terms and Conditions (hereinafter also referred to only by the abbreviation “T&C”) apply to the purchase of online courses, webinars, video recordings and other digital content (hereinafter jointly also referred to as “digital content” or “products”) through the interface of the Seller’s website (www.hrejivadeka.cz).
   
   
2. The purchase of digital content takes place on the basis of a Purchase Contract concluded between the Seller and the Buyer. The process of concluding the Purchase Contract is described in detail in Article III of these T&C. These T&C are a document forming an integral part of the Purchase Contract and set out and explain in detail the rights and obligations of both parties to the purchase contract, i.e. the Buyer and the Seller. Provisions that differ in the Purchase Contract from the provisions of these T&C take precedence (i.e. the text of the Purchase Contract prevails over the text of these T&C). These T&C also address some other matters related to the purchase of digital content or to the use of the website HrejivaDeka.cz.
   
   
3. These T&C contain information you need to have available before you purchase digital content. Please read these T&C carefully and, if you have any comments or questions, contact me before ordering the course. Contact details can be found in Article II of these T&C. By clicking the “Complete purchase” button, you confirm that you have seen, read and agree to these T&C and to the course of the transaction and cooperation described herein.
   
   
4. These T&C contain all essential information. For easier orientation, the table of contents is provided below:
   
   

Contents of the T&C:

I. Introductory Provisions and Explanation of the Purpose of the Terms and Conditions

II. Important Terms (Definitions)

III. Order and Conclusion of the Purchase Contract

IV. Product Price and Payment

V. Delivery Conditions

VI. Information on the Functionality of Digital Content and Its Compatibility with Hardware and Software

VII. Withdrawal from the Purchase Contract

VIII. Warranty, Rights Arising from Defective Performance, Complaints Procedure

IX. Handling of Complaints, Consumer Dispute Resolution

X. Final Provisions

II. Important Terms (Definitions)

1. Seller

The Seller is: Lina Vizelman

Company ID No. (IČ): 11982853

Registered office: Zvonková 198, 250 72, Předboj

E-mail address for electronic delivery: hrejivadeka@gmail.com

2. Buyer

The Buyer is the person who concludes a Purchase Contract with me as the Seller through the web interface of hrejivadeka.cz and thereby purchases one of the products. The Buyer may be an entrepreneur (self-employed individual – sole trader, or a legal entity, e.g. a limited liability company or a joint-stock company) or a consumer.

3. Consumer

Under the law, a Consumer is a natural person who does not act within the scope of their business activity or within the scope of independent performance of a profession. If you are a natural person and you state a Company ID No. (IČO) in the order, I will consider that you are concluding the Purchase Contract as an entrepreneur and not as a consumer.

4. Consumer Contract

This is a Purchase Contract in which the Buyer is a consumer. Under applicable laws, the consumer is more protected than a Buyer who is not a consumer. At the same time, the Seller has more obligations towards the consumer than towards another Buyer and is obliged to provide the consumer with the information required by both the Civil Code and the Consumer Protection Act. If the Buyer is a person other than a consumer, those provisions of these T&C that serve exclusively for consumer protection shall not apply.

5. Distance Contract

This is a Purchase Contract concluded by means of DISTANCE COMMUNICATION, i.e. it is concluded without the Seller and the Buyer having to meet in person, because they conclude it through the web interface or via e-mail communication, by telephone, or using similar means of communication. You pay the costs associated with the use of distance communication (in particular the costs of internet connection and telephone calls) yourself and these do not differ from the standard rate charged by your operator or internet connection provider. By placing an order, you expressly agree to the use of distance communication.

6. Applicable Legal Regulations

These are the applicable legal regulations governing the relationship between the Buyer and the Seller. In particular, this includes Act No. 89/2012 Coll., the Civil Code (hereinafter also referred to as the “Civil Code”) and, in cases where the Buyer is a consumer, also Act No. 634/1992 Coll., on Consumer Protection.

III. Order and Conclusion of the Purchase Contract

1. Web Interface

The Buyer orders the product via the web interface, i.e. through the automated ordering system, by submitting a completed order form.

2. Product Description

The web interface contains a detailed description of the products offered, including what they contain, who they are intended for, what they can bring to the Buyer, and in what format they are provided, or whether any additional conditions are necessary for their effective use and completion. It also includes a detailed description of bonuses provided for individual products. All presentations on the web interface are for informational purposes only. As the Seller, I am not obliged to conclude a Purchase Contract regarding these products. Section 1732(2) of the Civil Code shall not apply.

3. Ordering Products

To order products via the web interface, an order form is used, where you as the Buyer enter your first name, surname or company name, address, e-mail, telephone number, and, for entrepreneurs, Company ID No. (IČ), VAT ID No. (DIČ), and you select (tick) the chosen product or products, or by completing the correct order form and stating additional buyers and their details.

Before submitting the order, you are allowed to check and change the data entered in the order form and, if necessary, correct any errors and inconsistencies. You submit the order by clicking the “Confirm purchase” button.

I will inform you of the receipt of the order by e-mail sent to the electronic address you provided in the order. The information about receipt of the order is sent automatically. If the confirmation does not state that I accept the order, I will send you the information about acceptance of the order in a subsequent e-mail. Until you receive confirmation of acceptance of your order, it is possible to cancel the order by phone or e-mail (to the address provided in Article II of these T&C). Upon delivery of the confirmation of acceptance of the order to the electronic address stated in the order, the Purchase Contract is concluded.

In case of doubts, I may contact you in order to verify the authenticity of the order; if the authenticity of the order cannot be verified, it shall be deemed that the order was not submitted at all and I will not deal with such an order further.

4. Purchase Contract

The Purchase Contract is concluded in the Czech language. The contract is concluded in electronic form and consists of your order, its acceptance by me, and these T&C. I archive the contract in electronic form; it is not accessible.

IV. Product Price and Payment

1. Product Price

The web interface always states the currently valid price of each product. The price is valid for the entire period during which it is displayed on the web interface. If a discounted price is stated, it is also stated under what conditions and until when the discounted price is valid. Due to the nature of the products, no transport costs arise and no other costs associated with delivery apply. The calculated price stated in the “Order” form (i.e. before you click the “Confirm purchase” button) is therefore already the final price.

2. Agreed Purchase Price

This is the price stated for the product at the moment of submitting your order (stated in the submitted order form). If there is an obvious error in the stated price on the web interface (this primarily means a typo, an error when entering the price) or a similar error in the process of concluding the Purchase Contract, I am not obliged to deliver the product to you for such an obviously incorrect price, even if an automatic confirmation of receipt of the order has been sent. If you have already paid this obviously incorrect price, I am entitled to withdraw from the Purchase Contract. If the purchase price changes between the submission of your order and its confirmation by me, the purchase price valid at the time of submission of the order shall apply, unless we explicitly agree otherwise.

3. Delivery

Unless explicitly agreed otherwise between us, I am obliged to deliver the products to you only after full payment of the agreed purchase price.

4. Payment Methods

The purchase price can be paid by the following methods:

A) Cashless payment: bank transfer to the account (payment usually takes 1–2 business days): payment instructions in the form of a payment request will be sent to you in the e-mail confirming receipt of your order. When paying, please do not forget to state the relevant variable symbol so that the payment can be matched quickly and access to the course can be delivered as soon as possible.

B) Online payments, payment cards: Online payments are provided for us by the Comgate payment gateway. The service provider, Comgate a.s., is a licensed Payment Institution operating under the supervision of the Czech National Bank. Payments made through the payment gateway are fully secured and all information is encrypted. Further information and contacts: https://www.comgate.cz/cz/platebni-brana.

Comgate, Visa, Mastercard, Google Pay, Apple Pay logo

The payment procedure by card is described here on Comgate’s website: https://help.comgate.cz/v1/docs/cs/platby-kartou

The payment procedure for an online transfer via the Comgate gateway: https://help.comgate.cz/docs/bankovni-prevody

Contact details for ComGate Payments, a.s., including phone number and e-mail addresses for complaints or questions regarding payments:

ComGate Payments, a.s., Gočárova třída 1754 / 48b, Hradec Králové

E-mail: platby-podpora@comgate.cz

Tel: +420 228 224 267

Any other payment methods will be stated on the web interface or may be explicitly agreed between us. The purchase price is paid in Czech crowns (CZK). To pay in euros, please select the relevant form stated on the web interface. If you send a payment from a card or bank account outside the Czech Republic, please select the correct payment method that identifies the payment as coming from abroad.

5. Due Date of the Purchase Price

In the case of a cashless transfer, the purchase price is due within 7 days of confirmation of receipt of the order (i.e. from the conclusion of the Purchase Contract). The due date is stated in the payment request. The purchase price is paid at the moment the relevant amount is credited to my bank account.

In the case of an online card payment or an instant bank transfer, the purchase price is due immediately after conclusion of the Purchase Contract.

Upon receipt of payment, I will issue an invoice, which you will receive immediately after payment is received.

Section 2119(1) of the Civil Code shall not apply.

Products cannot be paid by instalment plan.

V. Delivery Conditions

1. Delivery Method

When purchasing online webinars and video recordings, the digital content in electronic format (PDF or similar) will be delivered after payment of the purchase price by e-mail as an attachment to an e-mail message or by sending a link where the content can be downloaded or opened, or by means of which it is possible to connect to an online webinar or meeting.

When purchasing an online course, after payment of the price, a user account will be created for you on the web interface and access credentials for your user account will be generated (and sent to the electronic address provided in the order) (the terms of use are stated in Article VI of these T&C). If the course is opened for all registered participants on the same day, you will receive the access credentials on the announced date after payment. After logging in using the access credentials, the digital content (online course) will be delivered by providing access to the members’ section. If it is effective with regard to the continuity of the content, individual lessons will be made available gradually according to the schedule stated on the “dashboard” of the members’ section of the online course.

The course also includes a closed Facebook group, to which you will receive an invitation sent to the electronic address you provided, immediately after payment of the purchase price, in the form of the address of a website where it is possible to enter the group. The condition for being admitted to the group is providing the identical e-mail address that you filled in when ordering and answering the entry question.

2. Delivery Time

The webinar, video recording, online course, link to a live online meeting or another purchased product, or (access credentials), will be delivered within 3 business days after the payment is credited to my bank account. The only exception is the situation mentioned above where the online course begins for all registered participants on a specific, pre-announced date.

3. Delivery Costs

Due to the nature of the products, no delivery costs are charged.

4. After Delivery of the Product

Please check the functionality and availability of the content as soon as possible, and if you discover any shortcomings or defects, please contact me so that I can remedy them. Details are stated in Article VIII of these T&C.

5. Digital Content

For full functionality, you must have hardware and software equipment available that allows, in particular, opening and working with .pdf formats, access to the Zoom platform, an internet browser and the Facebook social network (details are contained in Article VI of these T&C).

VI. Information on the Functionality of Digital Content and Its Compatibility with Hardware and Software

1. Digital Content

I send digital content only to you, as the Buyer, to your electronic address, or by providing access to the website address where the content is located. For full functionality, digital content requires that you have hardware and software equipment enabling you to open and work with documents in .doc and pdf formats, enabling access to the Facebook social network and to the Zoom platform. To play the content in the online course in the members’ section, you must log in to your user account using the access credentials. You play the content using an internet browser that supports audio playback. The software must contain common audio codecs. For online playback of content, it is necessary that you are connected to the internet with sufficient connection speed. It is also necessary that your hardware enables audio output.

I am not responsible for content unavailability in the event of malfunction or slow speed of your internet connection. The content may be temporarily unavailable for a short time in the event of data maintenance or server outages. The website may be updated without prior notice. For proper functionality on the web interface, it is necessary to allow cookies from the YouTube server.

2. Products, Copyright

The products are created using my knowledge, experience and years of practice, or they are based on courses, webinars, books and other sources of the Neufeld Institute, for which I have permission to teach from the Neufeld Institute. These are instructions and recommendations, and it depends only on you how you use them in practice and how much care and effort you devote to putting this information into practice. Therefore, I cannot be responsible for what specific results you achieve on your own based on the products.

The products do not replace a personal consultation. The content I sell is not intended for children. I recommend using headphones during listening if there is a possibility that your children might overhear my lessons.

The digital content is protected by copyright and may not be further distributed or its use enabled to other persons without my prior express written consent. Violation of copyright is punishable not only under copyright law, but it may also constitute a criminal offence. More information about the possibilities and limitations of using the content can be found on a separate page Intellectual Property Rights.

3. User Account

After purchasing an online course and after payment of the price, you will receive access credentials for logging in to your user account, as stated in the section on delivery conditions (Article V of these T&C). You undertake to maintain confidentiality of the access credentials and not allow their use by third parties. As the Buyer, you also undertake to keep the information stated in your user account up to date and truthful. In the event of a serious breach of your obligations arising from the Contract or these T&C, I am entitled to block or cancel your user account. The same applies in the event of a breach of your obligations relating to the protection of copyright.

VII. Withdrawal from the Purchase Contract

1. Under the law, a consumer may usually withdraw from a distance contract without giving any reason within a 14-day period from the conclusion of the purchase contract. By ordering and paying for the product, you expressly agree that the product (digital content) will be delivered to you immediately, or within 3 business days after payment is made. If, based on your consent, the product is delivered within 14 days from the conclusion of the Purchase Contract, then pursuant to Section 1837(l) of the Civil Code, you do not have the right to withdraw from the contract without giving a reason and to receive a refund. You have the right to withdraw from the Purchase Contract only in cases where the Civil Code allows it due to defects of the product (non-compliance with the Purchase Contract) – see Article VIII of these T&C below – or due to other material breach of my obligations under the Purchase Contract.
   
   
2. If the product is not delivered within 14 days from the conclusion of the Purchase Contract, then within this 14-day period (before the product is delivered), you may withdraw from the Purchase Contract even without giving reasons (Section 1829 of the Civil Code). Withdrawal may be made by e-mail sent to my contact address or by a standard letter sent to my address. Please attach, if possible, also the order number, your identification details and information on which product you purchased. You do not have to justify the withdrawal in any way. Within 14 days of receiving the withdrawal, I will then refund the money you paid me for the product. No later than 14 days from withdrawal from the Purchase Contract, I will refund the money I received from you as payment for the product. I will refund the money in the same way as you paid it. A different method is also possible if you agree to a different payment method that would not involve additional costs for you.
   
   
3. As the Buyer, you may withdraw from the Purchase Contract also in other cases stipulated by law or by the Purchase Contract and these T&C, in particular in the case of defective performance (Article VIII of these T&C). As the Seller, I am entitled to withdraw from the Purchase Contract in the event of a material breach of your obligations under the Purchase Contract, in particular in the event of unauthorised interference with the web interface, infringement of copyright, and in other cases stipulated by law. In such a case, I have no obligation to refund you the money for the purchased product and I am entitled to immediately cancel your access to the members’ section. If the Buyer fails to pay the purchase price even within 7 days after the due date, the Purchase Contract is cancelled upon expiry of this period. In the event of withdrawal from the contract, I am entitled to immediately cancel your access to the members’ section.
   
   
4. If you are provided with a gift or bonus together with the product, the gift contract between us is concluded with a resolutory condition, meaning that if you withdraw from the Purchase Contract without giving reasons, or if I withdraw from the Purchase Contract due to a material breach of your obligations under the Purchase Contract, the gift contract ceases to be effective and you are obliged to return the provided gift to me no later than 14 days from withdrawal from the contract. All gifts and bonuses are sent or made available only after payment of the purchase price, unless the web interface states that they are sent only after the satisfaction guarantee period has expired.
   
   

VIII. Warranty, Rights Arising from Defective Performance, Complaints Procedure

1. Rights arising from defective performance are governed by the applicable legal regulations, in particular Sections 2099 to 2112 and Sections 2165 to 2174 of the Civil Code.
   
   
2. Rights from warranty are governed in particular by Sections 2113 to 2117 and Sections 2161 to 2164 of the Civil Code.
   
   
3. As the Seller, I am responsible to you for the product having no defects upon receipt. If you are a consumer, then if a defect appears within 6 months of receipt, it is deemed that the product was defective already upon receipt. If you are a consumer, I am also responsible for defects not occurring during the warranty period, which is 24 months from receipt of the product.
   
   
4. In the event of a defect that cannot be removed, or in the event of repeated occurrence of a defect, or the occurrence of a larger number of defects, you have the right to request replacement of the product with a new one or to withdraw from the Purchase Contract. If you do not withdraw from the contract or do not exercise the right to delivery of a new product without defects, you may request a reasonable discount. You may request a reasonable discount also if I would not be able to deliver a new product without defects, as well as in the event that I would not remedy the situation within a reasonable period of time or if remedying the situation would cause you significant difficulties. Due to the nature of the product, a defect may be considered unavailability of part of the content, or missing or illegible part.
   
   
5. You are not entitled to rights from defective performance if you knew before receipt of the product that the product had a defect, or if you caused the defect yourself. The warranty and claims arising from liability for defects do not apply to defects caused by improper use or storage of the product.
   
   
6. If the product (or, in the case of an online course, the access credentials) was not delivered within the delivery time, please first check the “bulk mail” or spam folders. If you do not find the product (access credentials) there either, lodge a complaint according to the following paragraph.
   
   
7. Lodge a complaint with me without undue delay after discovering defects. You may lodge a complaint by e-mail to hrejivadeka@gmail.com or send it in writing to the address stated in Article II of these T&C. I will appreciate it if you also attach an invoice or another proof of purchase, a description of the claimed defect and a proposed solution. I will handle the complaint without undue delay, no later than within 30 days, unless we expressly agree otherwise. I will provide you with written confirmation of the lodging and handling of the complaint if you are a consumer.
   
   

IX. Handling of Complaints, Consumer Dispute Resolution

1. If you have any complaint regarding the concluded Purchase Contract, its performance or my activity, please contact me at the address stated in Article II of these T&C or at the e-mail address hrejivadeka@gmail.com.
   
   
2. I conduct business on the basis of a trade licence; the supervisory authority is the competent Trade Licensing Office, and supervision over compliance with consumer protection regulations is carried out by the Czech Trade Inspection Authority. Compliance with personal data protection regulations is supervised by the Office for Personal Data Protection. You may also contact these authorities with your complaints.
   
   
3. If a consumer dispute arises between me as the seller and a consumer, the consumer has the right to out-of-court settlement. The entity for out-of-court dispute resolution pursuant to Act No. 634/1992 Coll., on Consumer Protection, is the Czech Trade Inspection Authority. All details regarding out-of-court dispute resolution are provided on the Czech Trade Inspection Authority’s website www.coi.cz. The consumer may also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/.
   
   
4. I state that I am not bound by any codes of conduct (Section 1826(1)(e) of the Civil Code).
   
   

X. Final Provisions

1. The Purchase Contract is concluded for a fixed term, until the obligations of the Seller and the Buyer arising from the contract have been fulfilled.
   
   
2. Personal data protection is addressed in a separate document available on the web interface.
   
   
3. Please note that I am entitled to unilaterally change these T&C; however, for the Buyer, the text of the terms and conditions effective at the time of submitting the order shall always apply.
   
   
4. These T&C are effective from 10 August 2022.
   
   Photo: Markus Winkler